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with the desktop communicator , once a call was answered on a Mobility device on the native MVO device the desktop client offers MID Call Control allowing the user to manage the call (transfer/place on Hold/pull, conference people in etc) from their desktop device. this functionality was not carried over to Webex for Broadworks and we are therefore unable to offer feature parity as part of the migration - prompting some customers to go to market to look for alternate products that afford the functionality that they are used to today with Communicator.