User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Public API Auto-Attendant Stats Summary

We would like to utilize the Control Hub Auto-Attendant reports and receive them daily through the API. This will provide users with the flexibility to customize the reports and seamlessly integrate them with other Webex calling applications.

We would also like below additional columns in the API Response

1. Interval (based on time it was answered in IVR)

2. Length of time before call was abandoned (in IVR)

  • Guest
  • May 24 2023