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Allow Admins / Service Accounts to Query Meetings by Participants

Previously, we had been able to query meetings by participant, much like in Control Hub troubleshooting. This was removed in January of 2023. We need this functionality as an admin / service account as we are working to automate our Webex issue reporting and one of the prompts would require a user to select the meeting with an issue. During this, if a person chose that they had a problem with a specific meeting, we would show the last 10 meetings for them to choose from. Without this functionality, we would need to keep track of all meetings and participants when that information already exists in Webex.

  • Guest
  • May 30 2023
  • Future consideration
  • Admin
    Ralf Schiffert commented
    15 Sep, 2023 03:48pm

    The previous functionality was removed for two reasons. The service involved is unstable and has the risk of impacting other services. Second, the data was often inaccurate, leading to user frustration. There is a new Service being built which fixes these issues. We are evaluating how to get the desired functionality onto the new service backend.