User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Scheulded participiation in hunt groups and call queues

I'd like to be able to add people to a hunt group on a schedule so as peoples shifts overlap, they are automaticlly included or excluded from a hunt group or call queue. I'd also like to allow people to join / unjoin a hunt group independently of their own number as you can with a call queue.

  • Guest
  • Jun 2 2023
  • Will not implement
  • Admin
    Praveen Kumar Garlapati commented
    1 Mar 07:16am

    This is an advance feature of contact center. Our Webex Contact Center can address this.