User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Enable time for After Call Work for Agents on a Call Queue

Administrators should be able to configure a Call Queue with a short period of time where no new calls are directed to an Agents when the call ends. This would make it possible for the Agent to make After Call Work before the next call.

  • Guest
  • Jun 12 2023
  • Future consideration