User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Option to disable shortcuts or modify shortcuts

Webex Shortcuts are interfering with shortcuts we use on daily basis. The issue is mainly when sharing the screen.

E.g:

  1. we use ctrl+shift+r to open a resource in eclipse IDE (coding). But when sharing, webex uses it to raise hand. I have to stop sharing to use the shortcut.

  2. ctrl+L is used to type in chrome address bar. We use this to search google or type new link. Webex shows option to Leave webex

I want to disable all shortcuts on webex or give an option to modify shortcuts. How do we do it?

  • Guest
  • Oct 15 2020
  • Already exists
  • Attach files
  • Debbie Chittick commented
    28 Jul 04:02pm

    Other applications use this shortcut key combination. The fact that CTRL SHIFT X pops up the call window even when Webex is not the focus app, is not a good thing.


    I have heard that it could be a global setting in Control Hub to turn it off, which is also not very user friendly. Make it a user setting and permitt people to use a different shortcut of their own choosing.

  • Guest commented
    8 Dec, 2021 07:36am

    Any news in this topic? @webex guys still does not care of the end users?

    Webex shortcuts are pain in the .... for me too.

  • Iuliia Ivanova commented
    29 Sep, 2021 11:26am

    @webex Please give an option to disable the shortcuts. They are rather complicating my work than making it easier due to multiple bugs and absence of possibilities to modify them :(

  • Guest commented
    28 Sep, 2021 07:32am
    Similar issue with ctrl+alt+c that stands for letter "ć" in Poland,used very often. Would be good to disable shortcuts.
  • Guest commented
    6 Sep, 2021 03:21pm

    This Autohotkey (open-source) script will do the trick for you. The issue with turning off global shortcuts is fixed in Webex 41.x but my company did not update yet and not clear when it does, very frustrating :/
    What I do here is that when using my IDE (denoted as ahk_exe idea64.exe) I simply forward the shortcuts (^+z == Ctrl+Shift+Z) back to it and not allow it to be swallowed by goddamn Webex's global shortcut definitions. You find out your wished program's ahk_exe by using Window Spy app included in Autohotkey's installation.

    ; Some settings recommended options by Autohotkey

    #NoEnv

    SendMode Input

    SetWorkingDir %A_ScriptDir%

    ; Remap keys blatantly posessed by Webex

    #IfWinActive, ahk_exe idea64.exe

    {

    ; MsgBox, You use Intellij

    ^+z::ControlSend ,,^+z, ahk_exe idea64.exe

    ^+d::ControlSend ,,^+d, ahk_exe idea64.exe

    }

  • Jacob Hanson commented
    19 Aug, 2021 06:07pm

    Can't use ctrl shift z anymore. Not cool.

  • Guest commented
    17 Aug, 2021 07:51pm

    All we need is a simple toggle button in the settings to Enable and Disable the keyboard shortcuts which won't do much harm to anyone. Later you can provide us with the Shortcut modification options.

  • Bjarni Thorbjornsson commented
    6 Aug, 2021 03:12pm

    Ditto!

    Steals command-option-v from IntelliJ IDEA on my Mac.

    Looks like this will be fixed sometime: https://community.cisco.com/t5/webex-meetings-and-webex-app/the-new-webex-app-stealing-my-keyboard-shortcut/m-p/4435971

  • samis testmail commented
    4 Aug, 2021 02:50pm

    It is horrible to force shortcut usages without providing an option to disable/change the shortcut !
    CTRL + SHIFT + Z is used in IntelliJ to redo changes and is used more than often !

    Since the latest update, this shortcut is being used by Webex Teams and block us in our daily work !

    Please remove it or make an option to disable change it.

  • Guest commented
    30 Jul, 2021 03:20pm

    This is horrible, it took me hours to hunt down why Redo ( CTRL + SHIFT + Z ) was not working on my system. I almost bought a new keyboard, since my first assumption was a hardware defect!

    With the help of Microsoft's Spy++ Tool i was able to identify that Webex steals this key combination. Thanks Cisco, now I can't use it in any other app, and when I want to Edit.Redo, I always have to click the toolbar button.

    Unfortunately i use Webex in my job, so i can't just turn it off :-(

    Please let us just disable ALL shortcuts for good Cisco... and while we're at it, why can't i delete my profile picture after having it set once!?

    These two fixes should be doable by one programmer in no time!!! ... and maybe hire a UX designer to go over all these little issues ... no biggies really, but annoying nevertheless on a day-to-day basis!

  • Guest commented
    26 Jul, 2021 01:40pm

    Horrible practice to not allow the customer to customize shortcuts. Especially when they set global shortcuts. Beyond frustrating. Please consider fixing this asap.

  • Guest commented
    22 Jul, 2021 04:27pm

    same with ctrl + shift + z

  • Jan Kowalski commented
    15 Jun, 2021 04:43pm

    I cannot express enough how much Webex shortcuts sucks and being unable to disable it makes me a Webex hater.

  • Guest commented
    29 Apr, 2021 09:50am

    The meeting reminder toast messages also grab global keyboard keys. They even grab shortcuts that are not used (Crtl + D Decline a Call has no action but it's still blocked!)

    • You can't leave meeting reminder message active as the shortcuts are blocked.

    • You can't start the meeting early as all other keyboard shortcuts are blocked.

    • If you close then notification then it defeats the point of having a reminder.

    • If you leave it you can't continue working.

    Very frustrating.

  • Guest commented
    10 Mar, 2021 08:53am

    +1 for this - no way to turn this off even if you disable hot keys (Help -> Hotkeys or CTRL+E). As soon as you start sharing screen, hotkeys stop working in other apps.

  • Guest commented
    9 Mar, 2021 04:15pm

    Any update? Please include this feature - it's super annoying that webex sucks up hotkeys when it's running.

  • Guest commented
    2 Mar, 2021 11:27pm

    Worst part: Powerpoint copy format (Ctrl + Shirt + C) turns on Camera, powerpoint new slide (Ctrl + M) unmutes mic.

  • Daniel Liuzzi commented
    26 Feb, 2021 11:11am

    This is incredibly frustrating. Every time I'm sharing my screen I constantly have to dismiss the "End Meeting" popup as Ctrl+L is the shortcut to clear the terminal... it ALWAYS has been. Webex suddently deciding it now owns it makes absolutely no sense. At the very least there should be an option to turn this annoying setting off.

  • Guest commented
    24 Feb, 2021 12:47pm

    Me too. CTRL+L is clear in shell, but also ends the calls in Webex Teams.

  • Guest commented
    19 Feb, 2021 06:31pm

    Eclipse-Users need that obviously. Please implement "No global hotkeys"-Setting in preferences

  • Load older comments