User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add ability to change outbound mask on Forwarded Calls.

Calls Forwarded to outside answering service based on ANI would be able to better route calls


Be able to change the outbound mask of calls that are FWD'd to outside lines.

  • Guest
  • Jun 15 2023
  • Need more info
  • Guest commented
    17 Jul, 2023 08:52pm

    We have TN that forward outbound to a contact center IVR. They need to display the calling parties number not the number they dialed into. We need to allow the calling parties number to be the outbound mask.

  • Guest commented
    17 Jul, 2023 08:41pm

    Outside caller calls a virtual line that is FWDed to another outside line, would like to be able to manipulate the outbound mask that the FWDed call is using, right now you can only make it be the outside callers Phone number.

  • Admin
    Sanjay Sinha commented
    2 Jul, 2023 01:16pm

    Please provide details, I am not able to understand this.