Give an option when an agent declines a

Give an option when an agent declines a queue call

Currently when an agent declines a call from the queue, the call is directed to the agent's personal voicemail. We would like queue calls when declined to go back to the queue and not the agent's personal voicemail.

Megan Flaherty
Jun 26 2023

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Give an option when an agent declines a queue call

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