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Give Admins access to manually change/remove extended away greetings for a voicemail box

Please give admins access/the ability to manually turn off an extended away greetings for a mailbox.

We just had an issue where an end user was not able to login to their voicemail box to disable their extended away greeting. I had to have tac manually change that themselves. Once that was done he was able to log into his mailbox and re-record his Default No answer greeting.

So not only is there an issue with this feature, IT admins/Webex Console admins should have the ability to turn this feature on/off for any mailbox.

  • Adam
  • Jun 27 2023
  • Weston Pay commented
    11 Mar 18:27

    Visibility to see when the feature is in use and ability to override it is much needed. Thank you!