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Add more than one primary number to user/device IP Phone through the CH. Cusotmer is aware that they can use virtual lines however they would like to have more than one primary number assigned to users.
Virtual lines is the only mechanism we are planning to support in terms of multiple lines. You also have the option of alternate lines, which allow for more than one incoming call line. There are also shared lines, virtual extensions, and (as you mention) virtual lines. But there are no plans to support second primary lines assignable to a user.
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