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Change the name of "Open chat" in the file menu to avoid confusion with the Chat panel

In Webex Meetings there are two locations that refer to chat with similar names but each has a different function. This confuses users and is amplified for those without sight using screen readers.

One is the Chat panel, which is a button within the meeting controls that opens a panel. The other is the drop-down option available within the menu ribbon (File – Open Chat) which leads to the opening of a file of a saved chat.

A suggestion is to rename Open Chat to something that clarifies the function it performs.

  • Mike Reinhart
  • Oct 16 2020
  • Future consideration