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Webex Contol Hub Custom Reports: Call Queue Stats

I'd like to be able to create a custom report based on the "Call Queue Stats" reports which shows one line for each queue. But as the "Call Queue", "Location" and ""Phone NO." fields are compulsory, it created multiple rows per queue.

Can you change it so that the "Location" and "Phone NO." files are not compulsory and can be unselected on the "Create custom template" screen? This would prevent them from showing on the report and will allow the report to only show one line for Call Queue

  • Robert Gardner
  • Jul 9 2023