User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Mid-Call Monitoring

Hi, i am a client which has just migrated from Webex 1.0 to 2.0. I've just found out that the current version we are using did not have Mid-Call Monitoring features unlike in version 1.0 which this come as standard ferature.

We do need this feature urgently and importantly as this will help our supervisor to listen to the live call and assist our agent (call center agent) if needed. We also using this feature for a quality management and sport-check to maintain the call quality.

Appreciate your side to enable this feature to us as soon as possible.

  • Guest
  • Jul 18 2023
  • Need more info
  • Admin
    Praveen Kumar Garlapati commented
    31 Oct, 2023 06:08pm

    Is this feedback in the context of Webex Calling or Webex Contact Center?