User Community Feedback

Hi, i am a client which has just migrated from Webex 1.0 to 2.0. I've just found out that the current version we are using did not have Mid-Call Monitoring features unlike in version 1.0 which this come as standard ferature.

We do need this feature urgently and importantly as this will help our supervisor to listen to the live call and assist our agent (call center agent) if needed. We also using this feature for a quality management and sport-check to maintain the call quality.

Appreciate your side to enable this feature to us as soon as possible.