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Customer needs to get the feature of unmuting participants immediately without sending them a request to unmute them.

In the newest version of webex, when the host unmutes the attendees, the attendees receive a pop up window to reject or approve the request.

  • Diala Abu Taleb
  • Oct 19 2020
  • Future consideration
  • Rikard Krvaric commented
    20 Sep, 2021 05:31pm

    Moderated Unmute is now a reality. This should be marked "Already Exists"

  • Guest commented
    15 Mar, 2021 07:24pm

    Teachers really need access to this feature, for students of all ages. "Privacy" isn't really in play if the students and their families have signed on for remote learning and for months now this feature has been the norm. If you're going to make sweeping changes, please save these for summer months, publish change logs and let users know about new and deprecated or updated features. Need this back ASAP.

  • Guest commented
    22 Jan, 2021 11:19am
  • Kim Skelton commented
    10 Dec, 2020 09:11pm

    Maybe offer the ability to arrange to un-mute presenters and not all participants in case they forget to un-mute when it's their turn to speak. Often.. they don't see the nudge.

    Say may be a way to select all presenters at the beginning sending them a message stating that you're asking their permission to un-mute them in advance. Leave the participants set to the nudge.

    At least worth consideration in respect to privacy.

  • BEMC Church commented
    10 Dec, 2020 02:10pm

    I shared Jarek's sentiments: we are also using Webex for church gatherings with senior citizens; getting them to unmute themselves is a challenge.

    Please allow admin of the site to permit direct unmuting.

  • Jarek Jackowiak commented
    19 Nov, 2020 01:25pm

    We using WEBEX in Religious gathering for elder peolpe and there is no way to expect that some of elder participants to do unmuting conformation.

    The only reason we opted for webex was that it allowed hosts to unmute participants freely.

    Lacking of this option pushing us to change Meeting solution for Covid time :-(

  • Fabio Reguzzoni commented
    18 Nov, 2020 10:53am

    Privacy is very important but nowaday in the use cases should be considered also learning usage not only business meetings, and the new limit on the unmute is very disruptive in teaching and learning scenario (we are a University with over 32.000 students, but I think that similar problems are reported by many other representative of every level of instruction sectors). So please roll back on unmute feature or (better) offer a two level setting on microphone (and camera) privacy: level 1 (default) = leave free access to the devices to the host (mute/unmute mic, enable/disable cam), level 2 = protect my privacy, devices can be enabled only by me.

    And please consider learning and teaching in your use cases!

  • Guest commented
    17 Nov, 2020 08:48am


  • Guest commented
    13 Nov, 2020 07:26pm

    Are there any updates to a solution for this? It's the second week of Webex being completely unusable for people with disabilities who attend our meetings. Teachers and therapists have are overwhelmed enough right now with virtual learning and this feature is such a deal breaker.

  • Guest commented
    12 Nov, 2020 09:17am

    This so called update has been a huge backward step

  • James Manalad commented
    10 Nov, 2020 11:07pm

    Just add a turn on/off button for this feature! but please do it soon. It messing up our meetings. We want the host and co host to control the microphone of the attendees.

  • Guest commented
    10 Nov, 2020 01:28am

    We have moved all OSD to a screen that is seen, so our participants don't even see the prompt to unmute. Additionally the OSD text has *6 on a codec where you need to press *6# for this work.

  • Guest commented
    8 Nov, 2020 08:43pm

    Please change the mute feature to a moderated mute so that students can be unmuted without a teacher sending a request and waiting for them to accept. It will decrease the time teachers need to spend on technology support and will increase their time that they can spend on instruction.

  • Guest commented
    6 Nov, 2020 03:26pm

    This feature is painful even from an enterprise perspective. I get the privacy part where you don't want to open a mic for someone who is unaware, but it is challenging to be a host who doesn't have the full ability to control the audio flow of your meeting.

  • Joseph H Kuperberg commented
    5 Nov, 2020 03:30pm

    We need this functionality too!

  • Scott Lawrence commented
    4 Nov, 2020 09:19pm

    You can request to roll back this feature until it is corrected. Your Cisco CSM can put in a provisioning ticket. It usually takes a few hours and you are back to normal.

  • Peter H commented
    4 Nov, 2020 08:02am


    We using WEBEX in Kindergarten teaching and there is no way to expect little children to do unmuting conformation.

    I would like to ask if its possible to have option on the Meeting to set UNMUTE rights to HOST and then have everyone entering meeting to give consent.

    This way the privacy can be kept for people who doesn't want to participate in meeting with full UNMUTE rights of HOST, while in meetings for education - like people with disabiltiies and children can the HOST have full control over the mute/unmute options of the participants.

    • Peter

  • Abhilash Pillai commented
    4 Nov, 2020 06:32am

    We use webex for education purpose. Small children are unable to unmute themselves.

    Post this upgrade, my classes have become horrible with lot of background noise and it impacts our ability to conduct classes properly and the reputation of our school.

    Please come up with a version of webex for education where you can continue to allow hosts to unmute participants.

    The only reason we opted for webex was that it allowed hosts to unmute participants.

  • Guest commented
    3 Nov, 2020 05:20pm

    I have a student who is visually impaired. He cannot even see his device to click the pop up to unmute himself. I appreciate the ability to lock all on mute, but need the option to unmute myself without having the pop up for the user to confirm on the other end.

  • Tammy Mathieson commented
    3 Nov, 2020 04:37pm

    This is also a matter of ADA accessibility. I have a blind student in my remote 6th grade class. I have to unmute him so he can respond to questions. Please remove this feature.

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