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"Active Call" button in Calling Tab instead of Messaging Tab

why is an active PSTN call not visible under the webex calling tab?

it sits under the chat tab??? why?? users do not understand this

see my screenshots how this manifests in the webex app today

for instance once you answer your call with your 8851 phone you have to search for call control to transfer or to hold the call in the Webex app.

From user perpective completly unlogic.
Hard to explain and adopt

  • Marcel Van Dijk
  • Jul 28 2023