Ability to kill/end a call in a queue or

Ability to kill/end a call in a queue or stuck on agent from the webex contact center supervisor screen

This is required, as each time there are network issues, failed consults, RONA timeouts, a TAC case is required too have Cisco TAC kill the call GUID from the back end. This causes issues where the user can no longer work. It also creates more administration work. The reason it is required also is that all mordern phone systems should have the ability to end a call from a central console