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Add ability to anonymize Agent Names in Webex Contact Center (Cloud) Reports

Some countries require that personally identifying User/Agent data in be anonymized in reporting.

Requesting the ability to report on Webex Contact Center Agents anonymously.


Customer provided this link as an example of steps Microsoft is taking to comply with these requirements in O365:

https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/miscellaneous/reports-show-anonymous-user-name

  • Adrian Minder
  • Aug 14 2023
Contact Center

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