User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Customize Voicemail Sending Name/Address

I would like to suggest the ability to change the sending email address, for voice messages that are sent to email recipients. The current email address 'msgs@broadcloudpbx.net' does not, in any way, give a Webex subscriber the idea that they are receiving a voice message from Webex; our users are flagging these messages as SPAM.


Either changing the sending email address to be from a more 'reputable' domain (e.g. webex.com), or preferably enabling the Webex Control Hub admins to specify a custom sending name (i.e. <companyname>@voicemail.webex.com) would provide more credibility.

  • Greg Leggett
  • Aug 14 2023
  • Greg Leggett commented
    December 21, 2023 16:31

    I have not seen anything in the "What's New" for this type of feature.

  • Guest commented
    September 18, 2023 12:46

    Any update on this one, I thought I heard it was going to happen?