User Community Feedback

Overview:

An automatic alert system within the Webex app to notify admins of service disruptions, eliminating the need for manual monitoring of the status.webex.com page.

Benefits:

Immediate Response: Enables admins to act swiftly during an outage.

Improved Communication: Allows timely updates to users about service status.

Efficiency: Reduces manual tracking and the associated time spent.

Who Benefits:

Webex Admins: Direct alerts help them take timely actions.

End-users: Receive faster updates from informed admins.

Organizations: Minimized downtime leads to better productivity.

Proposed Functionality:

Automatic Monitoring: Direct integration with the Webex Status Page.

Custom Alerts: Admins can select which types of notifications they want.

Multi-channel Notifications: Alerts within the Webex app, with options for email or SMS.

User Grouping: Categorize users for efficient mass communication during outages.

History View: Track past alerts for insights.