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Enhanced Webex Calling Reporting For Hunt Groups

Currently there are not any built-in hunt group related reports for Webex calling. In order to get any data you have to run a call details report and then filter by hunt group type. However, it is not possible to decipher the hunt group name or hunt group number to know what group the call came through. If the hunt group name and location could at least be added to the call details export that would be a helpful start. It would seem this could be an easy fix/add to make the only existing report for hunt group data more useful.

  • Aaron Kelly
  • Aug 18 2023
  • Future consideration
  • Aaron Kelly commented
    1 Sep, 2023 12:54pm
    If the hunt group name and location could at least be added to the call details export that would be a helpful start. It would seem this could be an easy fix/add to make the only existing report for hunt group data more useful.