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Webex Hub - Analytics > Calling: Ability to filter by extension

In the Analytics section of the Webex Control Hub, if you select "Calling" and then "Detailed Call History" there is the ability to filter by call type, user, email, location, etc. However, these options do not include filter by extension or number. In the Reports section, when exporting the detailed call history report the data is there, it just includes the entire detailed call history for our organization for any given time period. We would like the ability to quickly see call analytics for a number that is connected to our contact center / IVR instead of a user.

  • Guest
  • Aug 22 2023