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Allow more than 10 numbers to be assigned to a WxC Call Queue or Hunt Group

There is currently a maximum limit of 10 numbers that can be assigned to any 1 hunt group or call queue.

It would be great if this limit was lifted.

We often port in 100+ numbers at a time where a large portion point to the main call queue/hunt group.

While we can get around it with multiple hunt groups, or carrier level diversions, it would be easier to manage inside Webex and against a single object.

  • Guest
  • Aug 24 2023
  • Need more info
  • Guest commented
    3 Dec, 2023 11:05pm

    Hi Praveen,

    We have many clients who have a 100DID number range, and want the entire range pointing to a single Auto Attendant or Call Queue for inbound calls.

    The 100DID range is often legacy from ISDN services, clients don't always assign staff with their own direct indial - they want all incoming calls coming into the business to come into a single point.

  • Admin
    Praveen Kumar Garlapati commented
    24 Aug, 2023 07:11am

    Hi David,

    Are about 100+ numbers associated with a Single Call Queue or Hunt Group ?

    Can you please detail the use case and the scenario where you are using this, so we have a better understanding ?