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Add participant Disconnect Reason seen in MATS for Webex Meetings via Webex Meetings API for PC and Mobile clients

Please add participant Disconnect Reason seen in MATS for Webex Meetings via Webex Meetings API for PC and Mobile clients: https://developer.webex.com/docs/api/v1/meeting-participants/list-meeting-participants


Customer had Webex meeting where multiple users were prematurely Ejected from a Webex meeting (per MATS disconnect reason). Ejecting users is a feature available to meeting Hosts and Co-Hosts, however, it would be uncommon to use this feature in the middle of an All Hands call for 20 users.


In this use case, multiple users were Ejected from a meeting at the exact same time by Webex due to customer connectivity issues when a circuit failed at the site. Customer was unaware meeting was impacted until users reported the issue.


If Disconnect Reason is made available via Webex API, customer can monitor meetings for abnormal disconnect reasons and be notified of issues in order to correlate internal tickets with events like this. For example, if the disconnect reason were made available in this case, we could use logic like:

If more than X participants (or X% of participants) disconnect from a meeting with Y disconnect reason AND disconnect time within 1 sec of each other, generate an alert and notify CH admins.


We can create the logic for this, but we need Webex to publish the disconnect reasons.

  • Chris Quinones
  • Aug 24 2023
  • Chris Quinones commented
    13 Sep, 2023 07:47pm

    Please see sanitized Participant data where you can see multiple users Ejected from meeting at same time. This is not common and was actually the result of an outage on customer prem. The idea is to be able to monitor the status of Disconnect Reason from Webex for abnormal disconnects (e.g. Timeout, Ejected, Failed, etc)