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Periodically remove deactivated users from Webex database

Currently, after a user is unprovisioned from Webex it will show up as a "deactivated" user in the Webex people search. We were advised by Cisco engineering that to effectively remove the deactivated user entry from the search result we would need to manually remove all the conversations with the deactivated user and leave all related space meetings. This needs to be done with every Webex subscriber. Our customers are not happy with this resolution. We are requesting for a feature to periodically remove deactivated user from the database after X amount of time. It would be ideal to also include an option to not cache deactivated users.

  • Ricky Chen
  • Aug 28 2023