User Community Feedback

Currently there are many contact center admin portal provisioning elements which can not be managed via partner admin access even if partner admin has full administrator role assigned to the tenant.

To manage these configuration elements partners have to create local admin account. For e.g. access to API developer tool, flow designer, access to engage platform etc. can't be managed without local admin account.

This will become unmanageable as we are expecting to migrate 30+ customers on Webex CC and we have team of around 50 engineers accessing this platform so going with local admin account means we have to create 50 local admin accounts for each tenant.

Please remove all restrictions currently have on Partner admin account to manage contact center admin portal element to resolve this.