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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Agent Performance Stats Customization

Allow WxCC Admins to customize what is displayed in the APS Summary for agents. Currently, we cannot add Longest Waiting Time In Queue to the summary page and this realtime card/data point is not found anywhere in APS

  • Ben Markle
  • Sep 21 2023