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Force an WxCC agent to go directly to available once they login

Force an WxCC agent to go directly to available once they login?

I have a customer who really needs/wants this?

now the default is "Away" after login
would be ideal if we can set this on or off per agent/team if the customer has such a wish

  • Marcel Van Dijk
  • Sep 26 2023
Contact Center
  • Dmytro Kravchenko commented
    October 21, 2023 18:55

    That would be great to make configurable if there is a need to put agents automatically in "Available". Thank you!

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  • Marcel Van Dijk commented
    September 26, 2023 07:30

    surgestion
    would be ideal to make this an option under Desktop Profile

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