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Increase the number of agents assigned to a supervisor.

The current agent limit per supervisor is 100, this should be increased to 1000.

  • Guest
  • Sep 26 2023
  • Need more info
  • Admin
    Praveen Kumar Garlapati commented
    27 Sep, 2023 04:37am

    Can you please elaborate on the use case ?

    The feature for silent monitoring is not intended for monitoring any user in the company.

    It is intended for a supervisor of a call queue to monitor agents of a call queue when required.

  • Guest commented
    26 Sep, 2023 07:26pm

    How does someone in HR silent monitor anyone in the company with a limit of 100 agents.