Auto attendant and Call Queue report doesn’t provide Call abandoned data, please include the same.
Using Webex Calling, the company setup Auto Attendant, and run reports to check how production is operating, by viewing the total number of calls handled, answered, etc…
But, while reviewing the Auto Attendant and Call Queue reports, the total calls doesn’t match, by checking with engineering team got to known that, in report it doesn’t capture data of calls abandoned in AA,
Message from engineering team ”from an AA perspective we have all the calls that are either coming in or going out of AA. We just don't keep a track of who it is going out to since it won't make sense to keep track of the destination if the calls never reached that destination.”
This report is very crucial for management, right now we able to see number of calls answered in Auto attendant and call queue, kindly include the feature where it shows all abandoned calls in AA and Call queue, either by adding separate tab in report or by including additional fields which provide abandoned call counts.