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When I create a sound file according to the format described in the following URL, it sounds very bad.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/SetupandAdministrationGuide_2/b_mp-release -2/contact_routing.html#task_6559AFD221732805A975ED3E0F3E4FB6
Please support a wide range of formats.