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Allow DTMF on External Calls in a Conferance Call

We need the ability for external callers to enter DTMF digits when in a conference calls. The use case is for external third party verification services like Voice Authentication. The external caller must press 1 in the IVR to authenticate.

  • MARTIN JEFFERSON
  • Oct 6 2023
  • Guest commented
    6 Oct, 2023 02:39pm

    This is a critical feature and we have a customer story where this is impacting county operations. Feature parity with legacy Cisco call bridge functionality would be a nice "toggle" option for specific customer that need to support this specific use case.