User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

WxCC - Show how person is logged in on Agent State Data dashboard

Currently, the Agent State Data shows everyone logged in, including those using supervisor only logins. It would be helpful to know who's logged in to handle contacts, and who's only logged in for monitoring purposes.

  • Richard Pawlicki
  • Oct 11 2023
Contact Center

Related ideas

 
Terms of Service Privacy Policy Cookie Policy Trademarks Feedback

©2020 Cisco and/or its affiliates. All rights reserved.