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End point logs not capturing feature details from control hub in the logs

As of now, less detailed logging with the Edge registered devices when comparing to fully cloud devices. When checking logging of the boot sequence of a fully cloud device we could see more details, but not for the edge registered devices.

We need to have detailed logging in End point logs as well as in control hub which will help us to identify what exactly happening and what is missing out of Edge device.


Eg.

Control hub controlled features such as xConfiguration Conference HideNonVideo OnCall Mode, Configuration Conference HideNonVideo Support details wont be captured in the end point as well as control hub logs.


Activate connection to Control hub, successful authentication, Post that no details about feature from Control hub to edge device.

2023-08-19T04:29:50.317-04:00 appl[3840]: Wx2Http[1]: HTTP(1) => GET https://activation.webex.com/api/v1/ping

2023-08-19T04:29:50.317-04:00 appl[3840]: Wx2Http[1]: TrackingID: CLIENT-<ID>

2023-08-19T04:29:50.366-04:00 appl[3840]: Paragent I: MSCtrlSubscriber sending MS_Config_Req ip=<IP>

2023-08-19T04:29:50.422-04:00 appl[3840]: HandyIron I: signatureVerificationHelper: hashes match... authentication successful.

2023-08-19T04:29:50.424-04:00 appl[3840]: HandyIron I: updateFromFile: TL parse to table: CTL_SUCCESS

2023-08-19T04:29:50.424-04:00 appl[3840]: HandyIron I: updateFromFile: Updating master TL table

..

2023-08-10T14:30:25.949+00:00 appl[3840]: CuilApp[1]: User root/internal/phoenix-system about to execute command '/Video/Layout/HideNonVideo/Deactivate' from localhost.

  • Alagusundaram Sockalingam
  • Oct 12 2023