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Allow WxC Users to set a WxCC Entry Point (Anchor) number as their CallerID

We have both Webex Calling (WxC) and Webex Contact Center (WxCC) cloud services.

Our WxCC tenant has "Webex Calling (CCP and Local Gateway)" Telephony.

We would like our WxC Users to be able to outpulse the same CallerID as our WxCC Agents for outbound calls.

We would like a Control Hub Admin to be able to select a WxCC EntryPoint (Anchor) number as the CallerID on a WxC User/Workspace.

The WxCC EntryPoint Numbers appear in our WxC Numbers list, but they are not available to be selected when setting a User/Workspace CallerID.


  • Adrian Minder
  • Oct 13 2023
Contact Center

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