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Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

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Allow better visibility of wait times in Analytics and Reporting

Customer is trying to determine how long calls are waiting in a call queue before being answered, bounced, overflow, or abandoned, and would find it helpful to be able to filter by these different options

  • Daniel Fletcher
  • Oct 31 2023