To be able to customize the layout on the display. Since these dual register to Webex and to CUCM, neither platform will let us customize.
Since it's on CUCM for the phone side, I would expect a soft key layout type of template to apply, but it doesn't have that option.
On the control hub, it has no configuration items at all related to the display.
Business wants a dial button to jump directly to a keypad on the front screen, we don't see a way to do that.