User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Top search should be able to search for direct phone numbers and extensions

I would like to enter user's direct phone number or extension in the top search bar in the app in order to allow to identify a user.

  • Customers have/use 2-5 digit extensions

  • Searching with the "contains" method would be best, as e.g. for the "starts with" method it is uncertain forthe customer, if the local area code or even the country code have to be added or not. Customer expectation is "contains".

  • Search by number in the external contacts (phone lists) is also a common use case and requested. Customers are in the calling section of the app and have a search field with the text stating "search" - of course they are expecting to search for a number.

  • Steffen
  • Nov 15 2023