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chat bubbles when customer is typing on agent screen

Currently when an agent is chatting with a customer the customer can see the chat bubbles on the IMI chat widget. When the customer is typing the agent does not get the bubbles. It would be good if the agents can see if a chat is being replied too so they stay on that interaction.

  • Guest
  • Nov 17 2023
Contact Center
  • Adrianne commented
    November 17, 2023 20:26

    Isn't this rather elementary that the agent would be able to see just like the customer? Surprised that it is not there and that we are having to ask for it.

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