Our customers want to see the names in the order "Lastname, Firstname" and not as currently set "Firstname Lastname". So a switch in the settings of the app is needed, so that this logic is shown (for this user) in all sections (Messaging, Contacts, Add users to a scheduled meeting etc.). In a running meeting you should have the ability to change the order of the participants list from "Lastname, Firstname" to "Firstname Lastname".
Many of our customers change from a previous client (Cloud PBX 1.0) to the webex client (Cloud PBX 2.0) - and they are missing this feature to select the order of the displayed name. Attached are the screenshots of the old client.
There are some similar but not same AHA requests: