User Community Feedback

After the call ends, if there is no contact person info on the CRM entity, a pop-up window will pop up asking if the agent wants to log in the contact person info to the CRM entity.

Customers hope there can be a setting that can stop the pop-up window from popping up and change the message content of the asking.

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The pop-up asking message content：

1. System Info

Do you want to tag the activity record against this incident?

1. System Info

The phone call activity record is created but it is not tagged against any CRM object because of No Record Match.

System Infor Do you want to tag the activity record against this incident?

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