User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

When a user is inactive for a given amount of time, Call Queue status ought to shift to a new state.

In Webex Calling, Call Queue is configured. In company agents doesn't change the Call Queue status to unavailable.

  • Currently, when users shut down or lock the system, the "call queue" status remains unchanged and the calls are routed to unavailable users and show up as missed calls. Please put in place a feature that causes a user's status to change to something like unavailable or inactive so that calls are not connected to inactive users.

  • Additionally, give the administrator the ability to check user status and modify it as needed.

  • Mohammed Ismail Rafideen
  • Dec 13 2023
  • Future consideration
Calling: Webex Calling
  • Admin
    Praveen Kumar Garlapati commented
    01 Mar 10:21

    The ability for a supervisor to view and change agent's status is coming as part of Customer Experience Essentials.

    ×

    Attachments Open full size

Related ideas

 
Terms of Service Privacy Policy Cookie Policy Trademarks Feedback

©2020 Cisco and/or its affiliates. All rights reserved.