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Edit Webex Cloud-Connected UC Directory Service support for Unified CM Article

As per the design its known that the Jabber users will be using the SSO authentication configured on the Call manager.

However, the customers are currently unclear about the required SSO configuration for Jabber users when synchronized from Azure to CUCM through the Cloud-Connected UC Directory Service. There is a misconception that Jabber users should employ the SSO configuration from the Control Hub. To address this, we suggest updating the article with a note clarifying that Jabber users, utilizing SSO authentication, should go through CUCM.

It should be clarified that they will follow SSO authentication path different than the one used by Webex users. This clarification is crucial to avoid confusion and ensure the correct SSO setup for Jabber users.

Article link:

  • Dec 14 2023