User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Mute button should be visible/useable when an external mobile user places the call on Hold

When an external mobile user places the call on Hold the Mute button is not visible. I can not activate Mute while on hold. That bothers me, as I want to do other things and not have the microphone open while waiting. For me it is a data privacy issue, as I can never be sure when the call continues and what the other person on the line could listen to (of what I am doing while on Hold).

A visible and useable Mute button while a call is on Hold would be appreciated.

  • Steffen
  • Dec 20 2023