Webex CC - MS Dynamics - Customize the | User Community Feedback

Webex CC - MS Dynamics - Customize the incoming phone number in 0ABJ number format.

For Japanese customers, if customers set it in JSON as below,

+++++++++++++++++++++++++++++
inboundANIPrefixToBeRemoved>True

inboundANIPrefix>+81

+++++++++++++++++++++++++++++

Only "+81" will be deleted and there will be no "0".

Example: If the caller is +813xxxx-xxxx, 3xxxx-xxxx will be displayed on the agent desktop.

In the future, can Japanese customers be allowed to set the 0ABJ number format so that the Japanese domestic caller number can be displayed on the agent desktop, for example: 03xxxx-xxxx?

Yu Zhou
Dec 22 2023

Contact Center

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Yu Zhou commented

December 22, 2023 00:33

Reference documentation:
https://help.webex.com/en-us/article/aw26j2/Integrate-Webex-Contact-Center-with-Microsoft-Dynamics-365#custom-desktop-layout-configuration
Remove the ANI prefix

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Webex CC - MS Dynamics - Customize the incoming phone number in 0ABJ number format.

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