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CUCM Webex/MS Teams shared presence should be allowed to redirect inbound calls based on CUCM programming

Now that we have the integration of Webex into MS Teams which allows the sharing of presence between the two systems, it would be very helpful to have the busy trigger act upon this new status. If I am on an MS Teams call my Webex client shows I am on a call, and I have a busy trigger of one. This should send the call to the call forward busy DN but it currently does not. Allowing the CUCM admin to decide the call routing based on busy trigger seems like a win/win for everyone.

  • Guest
  • Jan 4 2024
Calling: CUCM Platforms

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