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Deploy the TFS option for Converged Sites

For restricted environments from downloading the webex app, when they are joining from the borwser they will be limited with the browser features such as not being able to remote control the screen, however the TFS was assisting in such scenarios and as per the customer's feedback, this is highly needed.

  • SANAA DIYA' ENANI
  • Jan 22 2024
  • Ed Giallombardo commented
    22 Jan 01:40pm

    This has been a big deal for our support department since we were upgraded to Converged on Nov 16th '23, almost overnight we lost remote control to a number of our customer sites without warning or explanation. After several months of investigation we've finally gotten WebEx to confirm what we already figured out: the option for the client to download a temporary EXE has been removed! I don't see any note about this in the Converged release notes. Cannot fathom why this was removed as security is only getting tighter so the need for TFS has only increased. This is forcing us to re-evaluate WebEx as our primary tool and currently looking into other products.