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Call Queue Call Forwarding - show originally dialled Queue Name

If you set a queue to forward to somewhere else (i.e - another queue) - when a call hits an agent - it only shows the call queue details for the queue in which the call was answered (not the original call queue). This causes issues when an agent has to answer the call in a specific way. It would be great to be able to choose to show the originally dialled queue details.

  • Guest
  • Feb 2 2024
  • Future consideration