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Need to remove tabs from the agent/queue statistics as per GDPR requirement for German location

Hi Team,


we need to have this feature to remove unnecessary tabs from the agent/queue statistic as per GDPR requirements for German locations
agents should not see other team! or other statistics this is a requirement according to GDPR.

can we get this feature enabled now?

  • Guest
  • Feb 9 2024
  • Guest commented
    12 Feb 01:38pm

    I cant believe Webex Contact Centre does not have at least the same functionality as their previous Contact Centre software (Finesse) before launch

  • Guest commented
    12 Feb 01:35pm

    The above is a requirement according to the German Works council