Need to remove tabs from the agent/queue

Need to remove tabs from the agent/queue statistics as per GDPR requirement for German location

Hi Team,

we need to have this feature to remove unnecessary tabs from the agent/queue statistic as per GDPR requirements for German locations
agents should not see other team! or other statistics this is a requirement according to GDPR.

can we get this feature enabled now?

Guest
Feb 9 2024

Contact Center

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Guest commented

12 Feb 13:38

I cant believe Webex Contact Centre does not have at least the same functionality as their previous Contact Centre software (Finesse) before launch

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Guest commented

12 Feb 13:35

The above is a requirement according to the German Works council

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Need to remove tabs from the agent/queue statistics as per GDPR requirement for German location

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