User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Allow contacts from Control Hub to be used in Attendant Console

This is a very common Attendant Console feature to have a common set of outside contacts for Attendant Console users. Our front desk people have over 150+ contacts that will have to be created in Personal Contacts when they have Contacts in Control Hub that can be easily imported with .csv. Or allow us to add Personal Contacts (with defineable Groups) with .csv import.

  • Guest
  • Feb 12 2024
Calling: Webex Calling / Control Hub & Administration: Management
  • Guest commented
    12 Feb 22:01

    This is a feature you can get on similar UCM products.

    I have found a possible workaround using VIrtual Extensions.

    ×

    Attachments Open full size

  • Guest commented
    12 Feb 21:31

    Is there any way to populate contacts or numbers in the "Colleagues" field that aren't Webex users? We would like a way to create a set of shared contacts for our receptionists.

    Previously with CUCM we would create contacts in AD. Then synch them into the directory.

    Contacts in Calling Hub is even better, since we can import them in using .csv and avoid cluttering up AD, but useless for our Attendant Console users since they cant use them.


    ×

    Attachments Open full size

Related ideas

 
Terms of Service Privacy Policy Cookie Policy Trademarks Feedback

©2020 Cisco and/or its affiliates. All rights reserved.