User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Allow Contact to be offered to same agent when Contact is transferred back into previous Queue

Because we have had a instantaneous that 1 Team might only have 1 agent at a time. If a email is sent to the wrong department then that email cant be sent back for the original Team to handle the email since the only agent logged in has already handled the Contact (email). This ends up leaving the email stuck in queue till a new agent logs in to accept the Contact.

  • John Dineen
  • Feb 20 2024